When discussing artificial intelligence, we immediately think of science fiction, though we already use it when we use voice or facial recognition; yet companies still struggle to rely on this technology. Hence a recent study by IBM, published on January 2020.
There are many fields in which Artificial Intelligence is already being successfully employed: the medical, robotics and automotive sectors – with vehicles circulating without a driver on board – just to name a few. Artificial Intelligence represents one of the greatest innovations of our time and one of the most important economic opportunities; this new technology that allows machines to perceive, learn and act accordingly will transform the relationship between people and technology itself, improving human actions through the speed and precision machines.
Companies recognise the strategic importance of Artificial Intelligence and the potential for growth that it could offer them, but a survey conducted by IBM in the US, Europe and China among companies of various sizes showed that AI is still struggling to take off. This delay is mainly due to a lack of expertise in the field, a lack of experience with the technology, a lack of tools but, above all, a lack of trust. In fact, for the majority of those surveyed, it is crucial to be sure that the results of the AI are fair, certain and reliable.
The result is that this technology, which could revolutionise the way we live and work, is only used to a small extent with respect to its potential. Large companies, in fact, use AI for data security, process automation, virtual support, and optimisation of business processes but, for many of them, it is still just an experiment.
However, the IBM study foresees an increase in the adoption of Artificial Intelligence over the next 18-24 months: depending on the ability of companies to ask themselves what benefits they could obtain from technology if each interaction were intelligent.
