Connessioni- What does the opening of the new division mean for Sharp?
\nCB –<\/strong> Sharp’s business is evolving more and more from hardware production towards complete solutions of services and technologies designed for the workplace of the future. Sharp’s new IT Services Division will be a central part of this important journey.<\/p>\n

C – What will you specifically deal with?<\/strong>
\nCB –<\/strong> The new IT Services division will act as an IT partner for Sharp customers, providing infrastructure and cloud expertise and support. In particular, we have created for them the new European Technology Support Centre (ETSC) which ensures assistance 24 hours a day, 7 days a week.<\/p>\n

C – How is the European Technology Support Centre organised?
\nCB –<\/strong> The facility offers helpdesk and remote monitoring service based in Warsaw which provides ongoing support in English and Polish. However, we are working to expand the service by including other languages, in line with future growth and acquisitions needs.<\/p>\n

C – What are the company’s future strategies on the IT front?<\/strong>
\nCB – Sharp wants to become the best technology and IT service partner for customers across Europe. Thanks to the range of MFPs, Dynabooks and audio-visual products, we are now able to offer a complete offer for the workplace.<\/p>\n

C – Which services will you focus on most?<\/strong>
\nCB –<\/strong> First of all, in the timely resolution of problems through our remote management and monitoring system. We will do this by identifying and eliminating even minor problems, before any business interruption. Then there is the service provided by our consultants who, thanks to their specialisation, will represent an added value for our customers, followed to get the best from the technologies adopted.<\/p>\n