Much ado about nothing, or too much? We cannot deny that, in this absurd 2020, we have been digitally bombarded with information, and have often complained about it. Voices, emails, push notifications, messages: when a signal doesn’t interest us, it annoys us, it becomes noise and strains our analytical skills. Apparently, artificial intelligence can help us find a more natural rhythm to life.
Andrea Tangredi, co-founder and chief designer officer of Indigo.ai, says this in a recent article, which identifies two types of information overload: the conditional one (where we have to find the right answer in an ocean of non-relevant information from search engines) and the environmental one (which is more problematic) that is created when we are surrounded by quantities of all relevant data. “We have chosen them, they are things we like, but there are so many that we find it hard to elaborate them all,” writes Tangredi. “We keep clicking, scrolling, reloading pages, opening new browser tabs, adding to favourites or to the list of things to do next, checking Netflix or Amazon emails and recommendations.” In short, a sort of “hysterical hunger” that makes us live in a hyper-connected way but also hyper-confused and, in the long run, alienated from the world around us.
The antidote could be called conversational artificial intelligence, which takes its cue from language and its characteristics of slowness, gradualness, synchrony and patience to offer suggestions and information tailored to each individual person. Translated, it is not too late to create technologies that favour calm, quality and well-being. But the change must come directly from the companies that design the tools we use every day.
Will it be legitimate to hope for a future of “adaptive” technologies, which respect the times and processes of the human mind?
This post is also available in: Italian