While Barco’s technologies for content sharing and business collaboration are universally known, perhaps not everyone is familiar with the Barco Essential Care program: let’s see what it’s about.
When dealing with technology, it can always happen that something unexpectedly does not work as it should, regardless of the user’s level of experience and technical preparation. Even if all products have a guarantee, it’s not certain that this is always sufficient: in practice, what happens when you are faced with a failure and, more than being reassured about reimbursement, do you need technical assistance to solve the problem as soon as possible?
Not all forms of guarantee offer adequate assistance, indeed, many limit themselves to addressing the economic aspect, too often leaving out the technical side. Opening the ticket with the assistance services means, in many cases, waiting even several days before obtaining a response.
Barco’s response to these problems is called Essential Care, a specific technical assistance package developed for its products, or rather: a program that integrates the assistance offer with the support of specialists with experience in customer relations, identification and solution of technical problems. Essential Care is purchased together with the product, and offers the possibility to choose between two options: a five-year service package or a one-year service package.
A complete assistance service tha offers:
- a first helpdesk line;
- immediate replacement of problematic devices;
- shipment of components the next working day after the onset of the problem;
- internal technicians specialized in assistance on Barco hardware;
- unlimited access to the self-help E-portal (24/7);
- access to the helpdesk during business hours.
In short, compared to a common form of guarantee, Essential Care is a service designed to meet all the needs of companies and professionals.
This proposal also cover the ClickShare world. In fact, the service guarantees maximum peace of mind in the event of hardware failures, ensuring a quick restoration of the ClickShare meeting functionality. In short, together with Essential Care you get the security of avoiding problems when you have to organize an important remote meeting through ClickShare, the famous family of products distributed in Italy by TechData’s Maverick AV Solutions division.
This post is also available in: Italian